Service & Repair
Our expansive range of support options will ensure that you never have to deal with automated phone systems and only ever have one of our directly employed engineers.
Annual Maintenance Contracts
If your equipment is an integral part of your business, you will want to keep any downtime to an absolute minimum. Jaxon Reprographics’s maintenance contracts will ensure there are never any unforeseen expenses. We offer a wide spectrum of support levels which all include the following as standard:
JAXON CAREPACKS (BUY WITH NEW MACHINES)
Whether you purchase your new HP device from us or someone else, we are able to provide 3, 4 and 5 year warranty packs with cover commencing from the day the machine is installed. You will liaise with us and our directly employed engineers. The warranty will run exactly as our annual maintenance contracts with the benefit of cover always being cheaper than that offered by the manufacturer.
To ensure your equipment is running at its optimum quality, our professional install service is a must. At an additional cost, we are also able to deliver the device to site, including the environmental removal of all packaging. Install packs include the following:
- Assembly of machine & stand
- Network / stand alone installation
- Relevant drivers installed
- Calibration & test prints
- User training
Machine Removal and Relocation
If you are moving office and would like your printer moved and re-located by a professional team that knows how to handle it. We would be happy to talk to you.
We have heard horror stories over the years of machines being damaged and sometimes even ruined by helpful movers who sadly don’t know the correct way to handle this equipment. If it is an easy move we will advise you, if it is difficult we would rather do it for you. Contact us: [email protected]
Pre Delivery Inspection
Jaxon Reprographics always offer Pre Delivery Inspection (PDI) on the Designjet range HP printers, so you don’t have to worry about the installation at all.
Have you ever experienced the joys of “Box Shifters” that just ship the machine to you without understanding the consequences of a very large box arriving at your office? It then sits there until an engineer arrives a few days later. Or even worse, is that your colleagues have to struggle with it themselves. It then doesn’t work or you can’t get it to print and waste hours in the process.
This service is designed to help both parties. If we pre-configure the printers before they arrive on-site, we can have a “plug in and print experience” and keep your downtime to an absolute minimum.
As well as pre-configuring the machines the PDI service ensures that there isn’t any packaging to be disposed of by you. We re-cycle all of this at our Warehouse.
Total installation and Training is offered on all of the HP Designjet range that we sell. This is carried out by one of our fully trained HP engineers that cover the whole of the UK.
If we have done our job properly, it should take less than an hour to deliver, install and show you how to get the best from your new printer. The time saving then continues as most of the new Designjet models print approximately 5 x faster than the older machines.
Should your equipment not be covered by one of our support contracts, we are able to offer our breakdown repair service throughout the UK. Our experienced and knowledgeable office staff will guide you through our wide range of service options having consideration for your budget and the urgency you attach to the rectification of your problem. Rest assured, whatever service option you choose, our priority is to have your equipment up and running as quickly as possible. Please contact us for an immediate quotation.
We’ll buy your old Plotter
Your old plotter might still be worth some money. So why not sell it to us or part-exchange it for a new machine instead of throwing it away or paying someone to collect it.
Any 24″ (610mm) wide format printer or above, working or not. We collect nationwide.
Fill in the form with the details of your machine and we will contact you back to make you a offer.
Our engineers operate throughout the UK providing guaranteed next day response on breakdowns.
We are also able to offer 4 hour response and 8 hour fix contracts throughout mainland England, Scotland and Wales.